NJ Water & Mold Review

Reviewed By: Laura O.
Location: Tenafly, NJ 07670

This review was copy/pasted from:
Angie's List
Original Review Link: https://www.angieslist.com/companylist/us/nj/ridgefield/nj-water-and-mold%2C-llc-reviews-6278200.htm?page=4

Comment Let me star by saying that Dennis was extremely responsive and helpful even though he didn't directly solve the problem. We had been away for 2 weeks and returned to a horrendous smell in the basement. We noticed what we thought was some mold in our laundry sink (where our dehumidifier also drains). I cleaned the mold with chlorine and we left for the weekend. When we returned Sunday night the smell was worse. I called Dennis at 7:04pm, even though his hours are listed with a 7pm closing time (hours on a Sunday? who does that?). The woman who answered explained that we should open all the windows and let it air out for a couple of days. If there was still a smell, then it would be appropriate for him to come out and inspect. We did that, but the smell was so bad that I called back and left a message. To my surprise Dennis called back within 10 minutes. He didn't have his Monday schedule with him and said he would call back the next morning. That day, after completing his other scheduled commitments, he came over around 11:30. He examined the problem and explained that it wasn't mold creating the smell (naturally, I had no way of knowing what mold smelled like). He thought it was a sewage smell and recommended we call a plumber. The rest of the story has nothing to do with Dennis, but I don't want to leave you in suspense wondering what the problem was. The plumber came and found all the drains functioning properly, so he got a methane gas detector and found the source of the smell to be a leaking sump pump backup battery. Who would have thought?
Overall Rating 5 Stars

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NJ Water & Mold Offers Specialized Restoration Services

What Our Clients Say

Scot B. says

Ridgefield, NJ

NJ Water and Mold, LLC are great at what they do. We recently had a water heater leak that created a tremendous amount of basement damage. The crew came out quickly, assessed the situation and then begin remediation steps immediately. They left the basement in great shape.All the employees are extremely knowledgeable, detail oriented and most of all pleasant to deal with. I would highly recommend them to anyone that has a water or mold issue/problem.

Joyce M. says

Fair Lawn, NJ

The day I called nj water and mold co they had an adjuster here that evening taking pictures measuring etc. I had sewage back up in my basement. They promptly came in tore out walls and cleaned the entire area. I spoke to the owner Dennis who was very punctual and understanding in returning my calls . I was completely satisfied with the clean up and because of that I am now hiring them to repair my basement, In my opinion they definitely are a 5 plus Company

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NJ Water and Mold
1116 Edgewater Ave
Ridgefield, NJ 07657